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About Perform World - Creating Operational Excellence

Background

Perform World have developed operational performance measurement solutions to help shared services and back offices manage their operational processes and people in a more efficient and effective way. We have options in the form of nine product sets that can be used at various stages in the lifecycle of a shared service centre. Our core focus is Finance, HR, Customer Contact & Back Office administration services. However the product sets have a wider application and would benefit most organisations who wish to improve operational processes.

Our flagship product is called Perform!™. This web-based performance measurement system provides visibility of performance; a powerful way for managers to monitor and improve their operations. Perform!™ enables an organisation to manage its operations more effectively, both from a bottom up and a top down perspective. This is achieved through the integrated system that resides on each desktop providing visibility, focus and structure for managing daily workloads, assessing performance and taking corrective action to improve on a continuous basis. The reporting features allows summarisation of results via Balanced Scorecard “ Traffic Light Indicator” Dashboards.

Team Experience

Jonathan Russell, C.A.  founder of Perform World, has a background in Finance and HR Shared Service Centres. He has held key positions in a number of shared service centre start-ups in the Media, Oil and Manufacturing Sectors. He has implemented a number of performance measurement solutions within the Outsourcing, Leisure, Communications, Utilities and Manufacturing sectors.
We employ or contract experienced individuals from the field of shared services and commerce - people that we know personally and with whom we have worked in the past.

Benefits for Clients

PerformWorld has considerable experience in creating shared service centres. Our primary objective is to help drive business efficiencies and increase profit, efficiency and effectiveness for our clients.

Perform World uses copyright templates, methodologies and systems to mitigate risk, fast track results and reduce costs. These tools are proven to achieve substantial qualitative and quantitative results. Team members using these tools follow set procedures to guarantee results.

We aim to address common “Stay Awake” issues for Shared Service Centre Leaders
1. How do you truly know whether your team are working as efficiently and effectively as possible?
2. How can you effectively field customer complaints & criticisms with information supported by verifiable facts?
3. How do you surface hidden quality issues that your team just fix over & over again as part of day to day workload?
4. How do you identify & support individuals who are not performing as well as they could with absolute certainty?
5. How do you re-invigorate a disengaged team that has yet to achieve its full potential?
6. How do you identify precisely where waste and inefficient practices lurk amongst a range of complex activities?
7. How do you drive the right behaviours with customers who provide low quality inputs into your processes?
Do any of these issues resonate with you?
What would it mean if you could find a solution to eliminate all these problems?
Imagine if you could consign them to history...
PerformWorld provides the set of tools to make sure you achieve this outcome...permanently.