PERFORMANCE MEASUREMENT SYSTEMS – SHARED SERVICES SOLUTIONS – DIAGNOSTICS - BENCHMARKING – SURVEYS - SIX SIGMA

PerformWorldShared Services Implementation Toolkit

We have collated over 100 tools to help you throughout the lifecycle of your Shared Service Centre.

Shared Services implementation Toolkit™ is a unique methodology designed to help minimise the cost and risk of implementing a Shared Service Centre (SSC). The Perform!™ web based toolkit can be utilised as the core delivery mechanism for this revolutionary approach to implementing an SSC.

SSCs - how do you view them? Often the fear of implementing an SSC in your organisation is driven by the unknown and a lack of tried and tested toolkit. It is therefore understandable that opting for the status quo can be more appealing than risking a disastrous move.

However, in reality, these fears mean that your organisation could be missing out on a great opportunity to reduce internal costs and improve the quality of delivery of back office processes adding substantially to your bottom line.

The team at PerformWorld can help you overcome these fears with our:-

  1. combined experience of many Finance and Human Resources SSC start-ups
  2. ability to help formulate the right SSC vision and design decisions for you
  3. wealth of knowledge and methodology to help transition work smoothly to an SSC
  4. tools to ensure ongoing operational success and to drive continuous improvement.

We focus on process, technology and most importantly the people aspects of an SSC implementation - all need to be just right if this important strategic decision is to be judged a success. We want to help minimise risk for you and avoid the typical mistakes we have witnessed so many SSCs make in the past.

The following may seem obvious but are central to our thinking for delivering success:-

  1. simple, transparent & practical methodology
  2. strong business case to support the decision
  3. documented knowledge based process
  4. vision & roadmap articulated to all
  5. cultural readiness diagnosis & understanding
  6. best efforts employed to bring all "on-board"
  7. actions agreed to occur at the right time
  8. aim to get everything right first time
  9. communication, communication, communication!

SSC implementations have often failed to deliver the promised benefits and in part this has been due to the failure to address these very points. We will now set out some of the components of our methodology that could help ensure your SSC implementation is a success.

The Shared Services Implementation Toolkit™ comprises the following lifecycle components for an SSC implementation:-

  1. Pre-startup investigation/ visioning
  2. Feasibility study & business case
  3. Cultural Readiness Diagnostic
  4. Process review & redesign
  5. Planning, migration, cut-over & go-live
  6. Ongoing operations & continuous improvement

Examples of some of our tools available are:-

  1. Visioning/ strategic aims/ sell benefits presentations
  2. Analysis & learning from past SSC mistakes
  3. People Role Profiles
  4. Service Escalation Procedures
  5. Comprehensive detailed transition plans
  6. Documentation & process mapping templates
  7. Customer relationship reporting & communication
  8. Service Level Agreements

All these tools are proven to work effectively in a real live SSC environment. There are over 100 components to the toolset and a more detailed list can be viewed via the following link:
Shared Services Implementation Toolkit

Typical steps in the process are as follows:-

  1. Establish client objectives and scope
  2. Understand culture, attitudes & barriers to change
  3. Load tailored SSC toolkit into Perform!™ knowledge database
  4. Communicate & agree all plans
  5. Train team to use the toolset & effect change
  6. Analyse and monitor results
  7. Leave team with skills needed to ensure on-going success

A recap of the benefits of our methodology:-

  1. We have witnessed too many mistakes being made in the past - we want to help you avoid them
  2. The business case for an SSC can be unattainable without the proper controls - we want you to avoid suffering that situation.
  3. We think it is unnecessary to reinvent the wheel with proven tools readily available - we want to save you money.
  4. We can deploy the methodology rapidly - we will ensure you realise the business benefits without delay
  5. We want to take as much risk out of the equation for you - we want to solve your "Stay Awake" issues!

You cannot always guarantee that your SSC implementation will go totally to plan but we can provide you with a proven methodology to help you do a better job. We aim to help you implement your SSC successfully in as short a timeframe as possible with minimum effort.

To find out more, and explore how to make the tools available for your own organisation, please contact us.

 



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