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Meeting the “Change Challenge” for Legal Services in the Public Sector

Below is an excerpt from the report:

2009/2010 is a watershed year for much of the public sector. A unique set of local, macroeconomic, and political pressures are creating a demand for change .
Our research and experience in the last 12 months confirms that there is no widespread access to strong operating performance metrics within Legal Functions. This limits the ability to compare peformance to “best practice” or peers. This lack of decision support data severely limits the ability to support structured change programmes that could achieve “more output with less inputs”.
There is a significant trend of Legal Functions seeking out a clear picture of how their services are currently performing and how they can be delivered better in the near future. This focuses on the cost and quality benefits that come from having the most appropriate service delivery model in place.
Our experience shows that typically savings of 15-25% are achievable, together with measureable improvements in quality and customer satisfaction, thus accessing the “Value Opportunity”. This is only possible if the Legal Function and its stakeholders are provided with the necessary information and authority to make the changes.
Best In Class performance should be within relatively easy reach of all Legal Functions, within a relatively short timescale and with a payback investment period measured in months not years.