People Solutions
Before embarking on any change programme or project, it is important to understand your team values and behaviours within the context of your existing and future environment. This will help you understand the extent to which they are synchronized to the objectives of the project and allows necessary action to be taken to ensure success. The Cultural Readiness Diagnostic is a web based survey that highlights the distance you will need to travel to ensure your people are fully on board. It also identifies where you might need to fine-tune your own organisation to get there.
The People Performance Programme, called Roots Shoots Fruits, is a three module training programme that gives your people the tools and techniques to improve communications, attitudes and behaviours in their interactions with people. This powerful change programme will transform the way your people think, act and deliver improved results – essential to achieve the challenging objectives of a well run Shared Service Centre.
We provide a range of Stakeholder Satisfaction Surveys (e.g. Customer and Employee) through use of the Questback survey tool. The on-line surveys can be deployed as standard or adapted to your specific requirements. These tools are useful to baseline satisfaction and prove on-going satisfaction levels – this is particularly useful when you move towards a Shared Services environment with multiple customers demanding visibility of performance to validate quality and timeliness of output. The survey tool can be used across your organisation for various purposes thus lowering cost of ownership.
People
Solutions
Performance Solutions