• BENEFITS
• ROADMAP
  • Shared Services Toolkit
• PRODUCTS
  • Benchmarking
  • Performance Measurement
  • Service Management
• ABOUT US
  • Our Mission
  • Background

Performance Roadmap for Change

We typically follow our proven eight stage structured process in our assignments with organisations who wish to embark on a shared services,  BPO or major IT performance improvement change programme...

Our innovative web based benchmarking, process diagnostic and operational performance measurement solutions are deployed at stages 3, 4 and 8

Stage 1: Assess Problems and Determine Desirable Outcomes

• We can work with you to create a high level strategic vision and understand the key drivers for change.
•  The results of this exercise would be summarised for senior management decision making purposes.

Stage 2: Understand and Tackle Barriers to Change

• We can work with you to identify key issues and showstoppers early on to identify the likely practical direction of change.
• An option involves using our Change Readiness Survey tool to identify and address key issues in your organisation in advance of implementation. Click here to visit our web based survey pages for more details.
• The results of this exercise would be summarised for senior management decision making purposes.

Stage 3: Understand Current State Performance vs Benchmarks

• Solution: Perform! Benchmark™, our web based benchmarking tool.
•  We conduct a benchmarking exercise to establish current state performance, understand gaps and identify best practices relevant to your own situation that could potentially be implemented.
•  The resulting report provides key input to create a high level business case for change.
• Click here to visit the Benchmarking pages for more details

Stage 4: Build Business Case with Viable Options for Consideration

• Solution: Perform! Diagnostic™, our deep dive process analysis tool.
• We utilise our process diagnostic tool to drill down to activity based level to assess resource usage and calculate unit cost as well as quantifying savings opportunities
• The resulting model created provides the opportunity to identify specific projects for investment appraisal and as key input to build a detailed business case for change
• Click here to visit the Process Diagnostic page for more details

Stage 5: Assess Options, Negotiate and Select Optimal Chosen Solution

• Normally over to you and your chosen sourcing advisor but, through the benchmarking and process diagnostic process in stages 3 and 4, we will have provided some of the key inputs to support your decision making process

Stage 6: Change/ Cultural Readiness and Optimise People Performance

• Normally over to you and your change management team and training providers but we can provide certain training if desired.
• We can provide a simplified type of six-sigma training to create a culture of process improvement in operational teams. There is a strong link to preparing people for continuous measurement at stage 8.
• We can also provide service level agreement and introduction to shared services workshops to impart the new knowledge required in a highly customer focused organisation. Click here to visit the Training Workshops page for more details

Stage 7: Implement Solution: Technology, Process, People Change Projects & Optimal Organisational Change Model

• Normally over to you and your implementation team ( eg with respect to a new technology or implement shared services or BPO)
•  As part of this stage we can help to develop your service management framework. Click here to visit the Service Management page for more details

Stage 8: Realise Benefits: Continuous Performance Measurement & Improvement

• Solution: Perform!™, our web based operational performance measurement system
• We implement the system on the operational floors to drive the elimination of errors and defects, plan and manage resources and improve productivity as well as providing service level reporting for customers
• The operational teams take ownership for the results and drive improvements
• The results are displayed in operational Dashboards and are a key lever for change, particularly when used as a focal point for discussion in operational review sessions with relevant information shared amongst all team members
• Click here to visit the Performance Measurement page for more details