Perform! Benchmark – data capture tool
Perform! Benchmark is an activity based performance measurement tool that analyses current state processes, ideally at individual level, and produces summary information to compare against internal or external Benchmark. The key features about how it works are as follows:-
• Activities and structure defined in conjunction with teams who do the work itself
• Various options for data capture can be discussed (depending on desired level of detail with most effective approach being interviews with staff or key people managing groups of people performing similar activities. Issues and improvement ideas are captured as well during the interviews with staff adding credibility to the process and helps ensure the team take ownership/ buy-in to the final results as they have an opportunity for their say)
• Captures FTE/ transaction volumes/ cost information and compares to benchmarks (internal & external). You can also show cuts by sub-group like customers served / department etc if desired
• Details savings potential by activity and rolls up to a summary level
• Numeric and graphical output summarised within tool for incorporation in a report to management
For more information see Perform! Benchmark presentation: Perform! Benchmark.ppt
Perform! Diagnostic – best practices diagnostics and assessment tool
Perform! Diagnostic is a structured diagnostic questionnaire tool that can be used to assess level of best practices deployed and the scale of opportunity for improvement. The diagnostic tool is available for both Finance and HR processes and is an effective method to allow you to understand priority areas for improvement in your processes. The key features about how it works are as follows:-
• Diagnostic questionnaire to assess current, desired state and realistic medium term state of processes and resulting impact of change if certain chosen levels of best practice are implemented (exists for all HR and Finance processes but same model and structure can be developed for other back office functions)
• Tool can be used as a contribution towards the business case and helps understand / assess impact of future targeted technology developments and process changes
• Tool lends itself as a complete guide to pick up on best practice improvement ideas
• Additionally the tool can be used as input to establishing a future vision for shared services
• The inputs collected via the questionnaire can input into the linked calculation model and can be compared against benchmarks to identify gaps
• It can also be used as a foundation pricing tool for best in class unit or contract pricing for shared services
Contact us for a one to one demonstration of this highly valued diagnostic toolset that was created as a result of a year of detailed best practice research.
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