Shared Services Centres of Excellence and Enterprise Feedback Management.
EFM or Enterprise Feedback Management is the term used to describe enterprise-wide online survey software. EFM software supports advanced survey design with CRM integration and advanced reporting with statistical analysis. It includes a centralised panel management and workflow process to ensure consistent survey quality and adherence to respondent privacy and IT security policies. Additionally, the Shared Service Centre within an organisation can collaborate on survey initiatives, share results and gain insight to help deliver excellence and consequently impact positively on bottom-line results.
When used in an environment where a Shared Services Centre already exists or as part of a project to create a Shared Service Centre, EFM enables an organisation to understand through feedback and measurement the existing performance levels or the progress made to date in delivering a Shared Service Centre of Excellence.
QuestBack has taken this one step further and can demonstrate how, by building a well thought through questionnaire, you can ASK the right questions and also improve your internal and external relationships as it is easier to ACT on the information provided with Questback’s effective core systems integration capability.
It is all about enabling change through improved relationships all around your organisation. We have introduced and trademarked ASK & ACT methodology, as our very own leading edge delivery of EFM.
For more information contact:
John McTrusty
Director
QuestBack Scotland Ltd
+44 (0)141 637 6677
+44 (0)7817 486624
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