Service Management

Our service management framework has been developed to allow our customers to maximise the benefits from utilising our operational performance measurement toolsets.

It pulls together our set of benchmarking, process diagnostic and performance measurement solutions into an overall robust framework methodology to manage an organisation’s service related operations more effectively. This includes developing service level agreements, process improvement methodologies and an effective communications approach. Our aim is to ensure your teams have all the right tools and training to maximise benefits and achieve service excellence.

The chart below demonstrates how all the elements of the service management framework interconnect:-

Service Management Diagram

Our Service Management framework allows an organisation to measure and report performance from both a contractual and operational perspective, as well as driving continuous improvement for the benefit of customer and service provider. We also provide workshop sessions to help refine the framework further so that will work best for all the organisation’s stakeholders involved.
This joined up service management approach involves aligning the following four elements:-

We would be please to demonstrate this approach via real life case studies so please contact us to find out more.

Benchmarking
Performance measurement
Service Management