• BENEFITS
• ROADMAP
  • Shared Services Toolkit
• PRODUCTS
  • Benchmarking
  • Performance Measurement
  • Service Management
• ABOUT US
  • Our Mission
  • Background

Shared Services Training

We offer the following one day “Introduction to Shared Services” workshop to public sector organisations. The workshop caters for staff engaged in either Frontline or Support Services.

We also provide an adapted version of this course for private sector customers wishing to spread the understanding of practical shared services concepts within their organisation.

Training Workshop:  Introduction to Shared Services for the Public Sector

Start Time: 09.45

Finish Time 16.30:

Who should attend this course: Senior Finance, Corporate & Service managers and other individuals who will have responsibility for leading or participating in shared services projects or those who wish to influence changes to service delivery and learn about best practice.
What will I gain from this course: The pace in the adoption of shared services is increasing dramatically and its impact will be felt at all levels right across the public sector. It is important that leaders and their teams understand the issues and are prepared for the imminent changes and challenges ahead. The course aims to provide knowledge and information on shared services to help you select, design, build and implement the best solution for your organisation.

The course content which should be broken down in to four sessions as follows:

Registration Time: 09.15 - 09.45. Course starts at 9.45

Session One Title: What is shared services?
Session One Details:

• Overview of the principle and examples of service delivery
• Advantages and challenges of shared services
• Shared services life cycle

Break Approx Time : 11.30
Session Two Title: Public sector context
Session Two Details:

• Policy background - Efficient government agenda, transforming government and shared services strategy consultation
• Public sector context to shared services - employment and contractual procurement implications

Lunch Approx Time: 12.45
Session Three Title: Lessons learned
Session Three Details:

• Successful shared services
• Challenges in shared services
• Barriers to sharing services; Importance of communication; Suitability of chosen partner; Due diligence checks

Break Approx Time: 15.20
Session Four Title: Interface between customers and shared services
Session Four Details:

• Description of the new kind of relationship that will exist; look at the systems and working practice interfaces
• Case studies

We also offer the following training workshop to help take you to the next stage towards creating your Shared Services: “Building a Business Case for Shared Services”

Contact us to find out more about the training workshops – we can also consider adapting our standard course to meet specific organisational requirements.