Stakeholder Satisfaction Surveys
With our alliance partner, Questback, we are able to offer on-line surveys tailored to your needs. We have a standard set of survey questions that have been used in a shared services environment and can be altered to your exact specification.
The Questback survey tool is used to host the Surveys and the flexibility provided allows you to analyse the results by a number of sub group dimensions to isolate particular reasons for differences in results. The Questback survey tool with its user friendly survey creation feature can also be used for the Cultural Readiness Diagnostic survey and if you adopt it on an annual license basis it allows you to run unlimited surveys right across your company, lowering total cost of ownership.
Customer Satisfaction Surveys
• It is important to baseline customer satisfaction prior to the implementation of a shared service centre to ensure common understanding at the start and avoid unfair comparisons later on
• We provide help in defining customer satisfaction surveys to ensure the right areas are measured and examined to drive improved satisfaction
• We provide standard customer surveys held on the Questback Survey tool that can be adapted to your specific needs. The tool has certain integrated functionality that allows you to act upon initial questions asked so crucially follow up can be effected in a relevant and timely manner.
Employee Satisfaction Surveys
We provide standard employee surveys to understand what employees think of their:
- job
- working environment
- organisation
- communications
- relationships
People
Solutions
Performance Solutions