• BENEFITS
• ROADMAP
  • Shared Services Toolkit
• PRODUCTS
  • Benchmarking
  • Performance Measurement
  • Service Management
• ABOUT US
  • Our Mission
  • Background

Perform!™ System Functionality

The Perform!™ system provides a wealth of functionality in a tool that can help measure and manage Back Office Functions in either a shared services, BPO or decentralised environment.

The key functionality provided is:-

• Desktop data capture with secure access for each operational member of staff
• Configurable activity tree hierarchy to align to your own specific processes, terminology and ways of working with the ability to capture data by customer/ sub customer
• Activity based time and transaction volume data capture recorded in a daily diary. Capability to analyse issues, errors and rework
• Copy routines and system checks to help users maintain completeness of data capture and minimise effort
• Autotimer option for very precise time recording
• Target setting / Forecasting feature for resource and workload planning and comparison to actual results
• Knowledge database with capability to store documentation within each layer of the hierarchy
• Wealth of reporting capabilities in terms of standard reporting, graphical reporting and BI drilldown/ dashboard formats
• Unit costing and total costing capabilities for recharging and pricing
• Ability to feed data from disparate systems into the tool or dashboard reporting  if desired

Contact us on info@performworld.com  to request a live demonstration of the Perform!™ system and its capabilities to help appreciate the full extent of ease of use and functionality provided.